SilhouetteStudio

This privacy policy has been compiled to better serve those who are concerned with how their 'Personally identifiable information' (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our website?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.

When do we collect information?

We collect information from you when you register on our site, place an order, subscribe to a newsletter, fill out a form, use the website's chat system, or enter information on our site.

How do we protect visitor information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We use regular Malware Scanning. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use Cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We use cookies to: Help remember and process the items in the shopping cart. Understand and save user's preferences for future visits. Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies. If users disable cookies in their browser: If you disable cookies, some features will be disabled, making your site experience less efficient and causing some of our services will not function properly.

Information Collection and Usage

At Silhouette Studio, we collect information when you register, place orders, subscribe to newsletters, fill out forms, or engage with our chat system. This includes personal and non-personal data, allowing us to enhance your overall user experience, process transactions, and communicate effectively with you. Rest assured, your information is handled responsibly, and we are committed to maintaining its confidentiality.

Security Measures

Ensuring the safety of your data is paramount to us. Our website undergoes regular security scans, addressing potential vulnerabilities and safeguarding your visit. Personal information is stored behind secure networks, accessible only by a limited number of authorized individuals who are obligated to maintain confidentiality. Furthermore, sensitive information is encrypted using Secure Socket Layer (SSL) technology. All transactions are processed through trusted gateway providers, ensuring your data isn't stored or processed on our servers. Your trust in our commitment to security is of utmost importance.

Third-Party Services

Silhouette Studio may engage trusted third-party services to analyze site performance, track user interactions, and provide valuable insights. These services adhere to strict privacy standards and operate on our behalf to enhance your overall experience. We recommend reviewing the privacy policies of these third parties for a comprehensive understanding of their practices.

User Choices and Control

We believe in empowering users with control over their information. You can choose to receive communications, update preferences, and manage your account settings. If at any point you wish to opt-out or modify your data, our user-friendly interfaces make it convenient for you to exercise your choices.

Children's Privacy

Silhouette Studio acknowledges the importance of protecting children's privacy online. We do not knowingly collect personal information from individuals under the age of 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will promptly address the issue.

Data Retention and Deletion

Your data is retained only for the duration necessary to fulfill the purposes outlined in this Privacy Policy. Silhouette Studio respects your right to have your personal information deleted. Should you wish to exercise this right, please contact us, and we will promptly take the necessary steps to erase your data, subject to any legal obligations or legitimate business interests.

International Data Transfers

Silhouette Studio may process and store your information in countries outside your own. By using our services, you acknowledge and agree to the transfer of your data internationally. Rest assured, we take measures to ensure that your data remains secure and protected, regardless of its location.

Updates to Privacy Policy

Our commitment to transparency includes keeping you informed about changes to our Privacy Policy. Regularly check for updates, as continued use of Silhouette Studio after modifications indicates your acceptance of the revised terms. We strive to make these changes clear and accessible to all users.

Contact Information

For any inquiries, concerns, or requests related to your privacy, please reach out to our dedicated privacy team at [email protected]. We are here to assist you and ensure a smooth and secure experience while using our services.

Legal Compliance

Silhouette Studio operates in compliance with applicable laws and regulations concerning data protection and user privacy. We continually review and update our practices to align with the evolving legal landscape, ensuring that your rights are respected and protected.

User Accountability

Users are encouraged to maintain the confidentiality of their account credentials and exercise caution when sharing personal information. Silhouette Studio is not responsible for any unauthorized access resulting from user negligence or inadequate security measures.

Data Breach Notification

In the unlikely event of a data breach compromising your personal information, Silhouette Studio is committed to notifying affected users promptly. Our priority is transparency and swift action to mitigate any potential risks to your privacy.

User Feedback and Reviews

Silhouette Studio values user feedback and may request reviews to improve our services. Your participation is entirely voluntary, and any provided information will be used to enhance user experience and address concerns.

Affiliate Partnerships

Silhouette Studio may engage in affiliate partnerships, where links on our site lead to external platforms. Users are encouraged to review the privacy policies of these third-party sites, as they operate independently from Silhouette Studio and have their own privacy practices.

Data Portability

As part of our commitment to user control, Silhouette Studio supports data portability. You have the right to request and receive a copy of your personal information in a commonly used and machine-readable format, facilitating the seamless transfer of your data between services.

Effective Date

This Privacy Policy is effective as of [Date]. Any updates or modifications to the policy will be reflected with a revised effective date. We encourage users to review this policy regularly to stay informed about our privacy practices.

Utilization of Cookies

Silhouette Studio employs cookies to optimize your online experience. These small files, transferred to your computer's hard drive, assist in recognizing your browser and capturing relevant information. Cookies enhance your shopping cart experience, help us understand your preferences, and provide insights into site traffic. We utilize this data to improve future site experiences and tools. While you can customize cookie settings in your browser, disabling them may impact the efficiency of certain features and services on our site. Your understanding of our use of cookies is key to delivering personalized and efficient services.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-party links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations. We collect your email address in order to: Send information, respond to inquiries, and/or other requests or questions. Process orders and to send information and updates pertaining to orders. Market to our mailing list or continue to send emails to our clients after the original transaction has occurred. To be in accordance with CANSPAM we agree to the following: Not use false or misleading subjects or email addresses. Identify the message as an advertisement in some reasonable way. Include the physical address of our business or site headquarters. Monitor third-party email marketing services for compliance, if one is used. Honor opt-out/unsubscribe requests quickly. Allow users to unsubscribe by using the link at the bottom of each email. If at any time you would like to unsubscribe from receiving future emails, you can follow the instructions at the bottom of the email newsletter, and we will promptly remove you from all selected correspondence.

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation's consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online. We do not specifically market to children under 13.

ShareASale

We use ShareASale service on our site, which allows us to gain information regarding affiliate based sales. Opting out: Users may opt-out of receiving any or all communications from ShareASale by contacting ShareASale directly.

GDPR Privacy Rights

On May 25, 2018, a new European Union (EU) data protection law, the General Data Protection Regulation (GDPR), took effect. The GDPR gives individuals in the EU more control over how their Personal Information is used and places certain obligations on businesses that process information of those individuals. We’ve updated our Privacy Policy to take into account the new requirements of the GDPR. For questions or to process requests, email [email protected] or send postal mail to Silhouette America, Inc. Attn: GDPR Request, 618 N 2000 W, Lindon, UT 84042.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information. In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur: We will notify the users via email within 1 business day. We will notify the users via in-site notification within 1 business day. We also agree to the Individual Redress Principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.